Privacy Policy

This privacy policy ("Policy") describes how Sandcastle Inc. ("us", "we", or "our") collects, uses, and shares information when you use the Level Up website (the "Site") and the products and services offered through the Site, including our online courses and live classes (collectively, the "Services").

We respect your privacy and are committed to protecting your personal information. By using the Services, you agree to the collection, use, and sharing of your information as described in this Policy. If you do not agree with our policies and practices, do not use the Services.

1. INFORMATION WE COLLECT

We collect information from you in several ways when you use the Services.

Information You Provide to Us

We collect information that you provide to us directly, such as when you create an account, purchase a course, or contact us for support. This information may include your name, email address, phone number, and payment information.

Information We Collect Automatically

We also collect information about you automatically when you use the Services. This may include information about your device, your IP address, your browser, your location, and your usage of the Services.

Information from Third Parties

We may also collect information from third parties, such as social media platforms and other websites, to personalize and improve your experience on the Services.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to provide, maintain, and improve the Services, as well as to communicate with you and personalize your experience. We may also use the information for research and analytics purposes, to enforce our policies, and to comply with legal obligations.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information with third parties in the following ways:

• We may share your information with our affiliates and subsidiaries for internal business purposes.
• We may share your information with third party service providers who assist us in operating the Services, such as hosting providers, payment processors, and marketing companies.
• We may share your information with law enforcement, government agencies, or other third parties if required by law or if we believe it is necessary to protect the rights, property, or safety of ourselves or others.
• We may share your information with third parties in connection with a merger, acquisition, or sale of all or part of our business.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research and analytics purposes or for other business purposes.

4. DATA RETENTION AND SECURITY

We retain your personal information for as long as necessary to provide the Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our policies. We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. CHILDREN'S PRIVACY

The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child under 18 has provided personal information to us, please contact us at [email protected] and we will take steps to delete such information.

6. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post any changes on this page and encourage you to review the Policy periodically. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Policy.

7. CONTACT US

If you have any questions about this Policy or the information we collect and use, please contact us.